Your Eftpos Facility
You can find answers about your eftpos facility below. Just click on the question to view the answer. Looking for Troubleshooting information? Click here for fixes to common eftpos terminal errors.
When are the balance of my eftpos transactions paid into my bank account?
In the majority of cases, funds are credited to your account between 10.15pm and 11pm each business day (excluding weekends) and will be available the following business day. To ensure your funds are credited to your account daily, you must settle your terminal each day before 10.15pm.
- Funds settled after 10.15pm Friday, weekends and on most public holidays are processed overnight the next business day.
- Funds settled after 10.15pm during the week are processed overnight the following business day.
EFTPOS New Zealand looks after the transaction processing of eftpos (debit cards). For all other card enquiries, please call the card issuer directly.
However, if your terminal runs on the Paymark Network:
To ensure your funds are credited to your account daily, you must settle your terminal each day before 10.30pm.
- Funds settled after 10.30pm Friday, weekends and on most public holidays are processed overnight the next business day, except ASB, which has a 7 day a week settlement
- Funds settled after 10.30pm during the week are processed overnight the following business day.
Please call Paymark if you have any further queries regarding their billing or settlement.
Can I check the balance of my transactions during the day?
Yes, you can do a settlement inquiry anytime.
However, you can only do one settlement cutover daily. A settlement cutover tells us that your trading has ended for the day so we can credit your account overnight. You can choose a daily cutover time to suit your trading hours. It can be any time, excluding between 10.15pm and 11.00pm daily.
Can I change the details that show on my receipt?
Yes, you can have up to three lines of free text on the receipt. On the first line there is a 16 character limit, while on the second and third lines there is a 10 character limit. Please call Customer Services on 0800 EFTPOS (0800 338 767) option 4, to update.
I'm moving to another premises. Will my terminal work?
Yes, as long as the dial out number is the same at your new premises. If your phone number has changed or you require a prefix (i.e. a 1 to dial an external line) you'll need to advise us so we can update our records. Please contact our Technical Support Team on 0800 EFTPOS (0800 338 767) option 2.
NOTE: If you are operating a fixed wireless terminal then you will need to ensure that you have sufficient GPRS coverage at your new premises.
What are the time-frames for setting up a new or additional terminal?
Set-up times vary depending on the type of terminal. Let us know how fast you need it and we will do our best to accommodate this.
How do I change the bank account that my funds are going into?
Contact your Merchant Acquiring Bank for assistance in changing where your funds are settled.